Schedule call different time zones4/17/2024 Decide whether to book meetings at your local time or theirs. This is important when setting deadlines, arranging one-on-one meetings, or other time-sensitive interactions. Discuss problems that might arise due to the lack of synchronous collaboration whenever you hire a new agent in a different time zone. A communication plan makes the most of cross-over periods to allow you to work through issues in real time. For instance, if you are on the East Coast, your agents in the Philippines start work at 8 a.m., as you finish at 5 p.m. Having agents working through the night means you clock in when they clock out. The good news is that you can stay connected with your remote workers by following the recommendations and avoiding the poor practices below. Companies outsource call centers to solve this issue.Īlthough becoming a global brand is a sign that your business is growing, it comes with challenges when managing agents with different work hours. When your business is online, you are practically open 24/7, requiring round-the-clock customer support. Nowadays, businesses can sell products and reach customers anywhere in the world through the Internet. A call center is one of the most commonly outsourced areas of operations. BPO involves offloading standard business functions to a third-party service provider. The Dos and Don’ts of BPO Call Center Time Zone Management We also discuss the benefits and challenges of time zone differences in call center management. Here are the dos and don’ts of managing a dispersed call center team. However, mastering call center time zone management has many advantages. If you are new to managing dispersed teams, remembering everyone’s time zones is difficult. Working in different time zones requires adjusting how you do business. Managing remote team members in multiple time zones is a rising challenge as companies outsource call centers and tap overseas talent. The internet enabled companies to engage in business process outsourcing (BPO) with service providers worldwide.
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